FREQUENTLY ASKED QUESTIONS

  • WHERE CAN I GET HELP WITH TECHNICAL ISSUES?

    Option 1: Click: 'HELP DESK'

    • Click ‘TYPE A MESSAGE’
    • Log in using ‘GUEST’
    • Type your name
    • Type in your question
    • Once your conversation is complete, Log Out of the conversation

    Option 2: EMAIL:

    • Send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

  • LIVE SESSIONS

    How do I attend a live session?

    • Click 'AGENDA' or ‘SESSIONS’ in the main menu
    • Click the ‘JOIN SESSION’ button. A Zoom meeting will open in your Zoom app or Internet browser.
    • If the session has not started yet, a message will be displayed


    How do I ask a question during a live session?

    • LIVE Q&A is available by using the Chat box during the Zoom meeting.
    • Click ‘CHAT’
    • Type in your question
    • Questions will be answered publicly or privately, either verbally or by text, time-permitting

  • PREVIOUSLY RECORDED SESSIONS

    How can I watch a session that was previously recorded?

    Shortly after a session has ended, the recording will be made available as a video.

    • Click the 'AGENDA' or 'SESSIONS' link in the main menu (one or the other will be available)
    • Find the session you would like to watch
    • Click the ‘WATCH VIDEO’ button next to that session

  • TECHNOLOGY

    What technology do I need to attend this event?

    For the best experience, we suggest using a desktop or laptop computer and the latest version of the Google Chrome Internet browser. Other Internet browsers are also compatible but check to make sure you have an updated version of whatever Internet browser you are using.


    Do I need to have a webcam and microphone for the event?

    Although you do not need a webcam or microphone to attend our virtual event, you’re often encouraged to use these when attending a breakout session or visiting the lounge for a face-to-face experience with other attendees.


    Do I need to install the Zoom software app to attend this event?

    You do not need to install the Zoom app in order to view and participate in this event. If you already have the Zoom app installed on your device, it will not interfere with the functionality of this event. Sessions using Zoom may be viewed in your Internet browser or the Zoom software application. The Zoom app may provide enhanced functionality and additional features than using an Internet browser.